PROPERTY CLAIMS

In the unfortunate event of loss or damage if your Policy number begins with ‘NHW’ you will need to complete a claim form, please download one from the link below or telephone us on 01202 778000.  For all other policy numbers report the incident to Clubline by telephoning 0800 012345. If at any stage you have concerns regarding this service or if you would like to discuss your claim with someone independent of Norwich Union then please contact us, we are here to help.

Claim Form.

Useful Tips:-

Accidental Loss, Malicious Damage or Theft claims must be reported to the Police who will issue you with a report number.

Take photographs of any damage to support your claim.

Your insurers will normally allow you to carry out emergency repairs to make the property sound or to prevent further damage prior to estimates being obtained for permanent repairs. Norwich Union use their own approved tradesmen or firms to repair or replace damaged or lost property, but you can use your own tradesman or firm if you wish. If you do use your own tradesman or firm the insurers will wish to check that the charges made by them are reasonable (you will have to obtain an alternative estimate) and they may also wish to inspect any damage - which is likely to delay settlement.

Remember that the policy carries a standard £60 excess, which will be deducted from any claim payment. As the policy includes a no claims discount as part of the rating it may not be worthwhile claiming if the loss/damage close to the level of policy excess - please contact us for advice for your own particular circumstances.

TRAVEL CLAIMS

Medical Emergencies

Your policy section provides you with 24-hour assistance for medical emergencies. This is operated by the Norwich Union appointed Emergency Medical Service provider.

Telephone UK (+44) 1603 208041

Fax UK (+44) 1603 208046

You must tell the Emergency Medical Service immediately if you are injured, become seriously ill, are taken into hospital or need to return home early.

Contact the Emergency Medical Service as soon as possible and provide them with the information below:

1. Your name and a telephone number at which you can be contacted

2. Your policy number and dates of travel

3. Details of the problem including the name, address and age of the patient, nature of the illness or 

    injury and the name and telephone number of the attending doctor.

For non-medical Emergencies

Call the Norwich Union 24-hour claims line 0800 015 6745 (if calling from the UK), or (+44) 1603 208 071 (if calling from outside the UK) to report the claim and obtain advice.

If you lose money, passports or driving licences or if they are stolen you must tell the local police within 24 hours of discovering the loss and obtain a written report. If there is a representative of the Travel Organiser available they also should be told.

Any loss or damage to personal baggage while in the custody of a carrier (airline, ferry company, bus company etc.) must be notified to them immediately and a written report obtained. In the case of an airline, a Property Irregularity Report must be obtained.

LEGAL EXPENSES CLAIMS

There are no consultation fees and lines are open 24 hours a day, 365 days a year.  For confidential legal advice or making a claim telephone 0800 051 1701

As soon as you are aware of an event you should get legal advice from the helpline without delay. Please have your policy number to hand as this will be requested when you call.